We closely inspect every piece of merchandise that leaves us. All merchandise that leaves our facility is brand new. If you feel your merchandise is damaged or defective you must let us know within 3 days after your carrier has dropped off the package. Please send an email to orders@badgeandwallet.com and include a picture of the damage along with your order number.
We want you to wear your custom badge with pride. We are ready to answer any questions before you place your order. If you are unsure about any product specifications, please email sales@badgeandwallet.com with your question(s).
Badge & Wallet is fully compliant with The Payment Card Industry Data Security Standard (PCI DSS). PCI DSS is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment. We don't store any credit card information on our site. We undergo a periodic audit through SecurityMetrics and have been certified as Credit Card Safe
Each badge is manufactured in Smith & Warren's 27,000 square foot facility in White Plains, New York. All badges are 100% U.S.A. made and are hand crafted by skilled artisans, carefully inspected and held to the highest quality standards in the industry.
Production begins within 24 hours after you place your order (or, if ID is required, within 24 hours of your ID being verified). Each custom badge passes through 5 major stages of production:
Every Smith & Warren custom badge is backed by Smith & Warren's Lifetime Warranty. https://www.smithwarren.com/warranty
Smith & Warren custom shirt, wallet, and hat badges, including miniature Family Badges, are covered by the Lifetime Warranty. Nameplates, collar insignia, and W Series in-stock badges are not covered by the warranty.
Leather products without a badge cut (Universal) generally take between 5-7 days to receive. Leather products with a specific badge cut (Custom) can take 2-4 weeks to receive. If you'd like to receive your wallet or case sooner, you can select “Rush Production & Delivery” for an extra $10 at Checkout.
Custom badges are individually handcrafted in White Plains, NY. The entire manufacturing process takes approximately 6 weeks.
If you need custom badges quickly, we have a limited selection of Badge Express models that ship in about 1-2 weeks.
We also offer Rush Production on many products for an additional fee.
Perfect Fit Shield Wallets' commitment to quality and attention to detail makes their badge wallets and badge cases some of the highest quality, longest-lasting leather products around. Proudly made in the USA, Perfect Fit's badge wallets and badge cases are hand tooled from start to finish by dedicated staff, ensuring a build that will last for years.
How to Clean Your Badge:
Method 1: Non-Abrasive Surface Cleaner (e.g., Windex):
Using a non-abrasive surface cleaner like Windex is an effective way to clean your badge without damaging the finish. Follow these simple steps:
Any badges that refer to Law enforcement require ID verification. This includes, but is not limited to Police, Officer, Sheriff, Trooper, Marshal, Constable, Highway Patrol, District Attorney, Judge, Parole, Probation, Peace Officer, Corrections, and Patrolman. Also: