Returns, Exchanges, & Cancellations
Custom Badges:
We want you to wear your custom badge with pride. We are ready to answer any questions before you place your order. If you are unsure about any product specifications, please email sales@badgeandwallet.com with your question(s).
When ordering custom badges, please review your design and specifications carefully BEFORE submitting your order. Please check the size of the badge - custom badges come in a variety of sizes from under 2" (miniature) to over 3". Make sure you select the right size badge for your needs. Also, make sure to verify the spelling of names, titles, places, and other text carefully PRIOR to submitting your order. Orders are processed electronically based on what you type into the design form, and we don't spell-check badges prior to manufacturing.
If you notice a spelling error in your order confirmation, please let us know WITHIN 24 HOURS of placing the order. You can notify us by responding to the order confirmation email or by emailing orders@badgeandwallet.com. Please include the order number and the specific change. We will respond to you within 1 business day confirming the change.
Custom products are made with the specifications and text that you select and unfortunately we cannot accept returns or exchanges on custom badges. All sales are final. Orders begin production within 24 hours of being placed. For this reason, we cannot accept cancellations after the first 24 hours.
Recessed Wallets & Holders (with Cut):
We want your leather products to fit your badge! Our cut finder tool allows you to search our 1500+ cut shapes for the one that is the best fit for your badge. You can even print the cutout shape (they print in actual size) to make sure it will fit. Many cuts look similar but vary in size - don't assume it will fit. We encourage you to use the print feature to make sure the size is right. If you have any questions or concerns, please contact us BEFORE you place your order.
Recessed leather wallets & holders are assembled to order. The wallet is made for you based on the cut you select. For this reason, we cannot accept returns or exchanges on recessed wallets & holders. All sales are final. Orders begin production within 24 hours of being placed. For this reason, we cannot accept cancellations after the first 24 hours.
In-Stock Products:
We can accept returns for in-stock products in new, unopened condition. The following categories of in-stock products are eligible for return: rank insignia, round hat badges, in-stock badges, service award bar holders, and universal leather accessories. If you would like to return an item, please send an email to orders@badgeandwallet.com to request return instructions.
Damaged Merchandise and Items sent not as ordered:
We stand by our products and guarantee them to be free of manufacturing errors or defects. In the unlikely event that we send you a product that is not as you ordered or is damaged on arrival, please send an email to orders@badgeandwallet.com describing the issue and, if possible, include a photograph showing the issue. We will repair or, if necessary, replace the item(s). Damaged or incorrect merchandise will be repaired or replaced exactly as originally ordered - we cannot make any changes during the repair process.