Every Smith & Warren custom badge is backed by Smith & Warren's Lifetime Warranty.  https://www.smithwarren.com/warranty

Warranty Guidelines:

Smith & Warren custom shirt, wallet, and hat badges, including miniature Family Badges, are covered by the Lifetime Warranty.  Nameplates, collar insignia, and W Series in-stock badges are not covered by the warranty.     

To process a warranty repair please fill out the form on Smith & Warren's website located here: https://www.smithwarren.com/warranty

You will need the following information to process your repair.

A. Your Full Name
B. Your Return Shipping Address
C. Your Daytime Phone Number
D. A Picture of the front and back of your badge.  Do not zoom in or crop a section of your badge.  Please send pictures of the entire badge.  

You will receive a reply within 2 business days from our repairs department.  The reply will either request additional information if clarification is needed or it will include a return authorization document.  The return authorization will include packaging and shipping instructions.