We closely inspect every piece of merchandise that leaves us. All merchandise that leaves our facility is brand new. If you feel your merchandise is damaged or defective you must let us know within 3 days after your carrier has dropped off the package. Please send an email to orders@badgeandwallet.com and include a picture of the damage along with your order number.

Damaged or defective products will be repaired and / or replaced as necessary to the specifications in the original order only.  Replacement badges will be made with the same lettering, finish, style, and attachment specified in the original order.  Replacement wallets and badge holders will be the same style and cutout specified in the original order.  If you need your item made with different specifications, you will need to re-order a new item.