Thank you, [commerce_order:customer_name_first] [commerce_order:customer_name_last]
Your order has been received. Your order number is: [commerce_order:order_number]
Please check your confirmation carefully. Please make sure that all names, places, and dates have been entered & spelled correctly.
Changes to custom products MUST be made within 24 HOURS.
The following products cannot be changed after the order is placed: nameplate express, rush production leather, and badge express.
To request a change, please click here for the Change Request Form or send an email to orders@badgeandwallet.com with your order number and the requested change. We will send a Revised Order Confirmation within 1 business day of receiving your change request.
To check the status of your order, please click here.
[commerce_order:invoice]
ID Verification for Custom Badges: If your custom badge order requires ID verification, you will receive an email from our ID Verification system within 1 business day. You can upload a copy of your official ID and driver's license to our secure server here: [commerce_order:customer_id_submit_link]. For more information, click here to read our ID Verification Policy: https://www.badgeandwallet.com/which-badges-require-credential-verification
Production & Delivery Times:
You will receive an email with the tracking number when your order ships. Time in transit is typically 2-5 business days in addition to production time. If you have any questions about the production & delivery time for your order, please respond to this email for assistance.
Badges, Nameplates, & Insignia
Custom Badges: 6 weeks standard production.
Badge Express Products: 1-2 weeks
Flexible Badges: 4-6 weeks
Custom Nameplates (SKUs beginning with SW-C): 4-6 weeks
Nameplate Express (SKUs beginning with SW-NP): Ships in 1-2 Business Days
Service Award Bars: 4-6 Weeks
Custom Collar Brass (C501): 4-6 Weeks
Family Badges & Ornaments: 6 weeks standard production.
In-Stock Badges & Insignia: (SKUs beginning with SW-W): Ships in 1-2 Business Days
Wallets
Recessed (With Cut): 3-5 weeks (Rush Production & Delivery about 2 weeks)
Universal Leather Products with No Cut: Ships in 1-2 Business Days
Belts & Duty Gear: 1-2 weeks
Return Policy
All Sales are Final / No Returns or Exchanges. Read our full Return Policy here: https://badgeandwallet.com/returns-exchanges